Privacy Policy

Terms and Conditions

1. Introduction

Welcome to Milk Factory, an application managed by AZESA ENTERPRISES PRIVATE LIMITED. By accessing or using the application, you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, please do not use the service. These terms constitute a legally binding agreement between the user and Milk Factory.

2. Account Creation and Responsibility

To access certain features of the application, you may be required to create an account.

  • You agree to provide accurate, current, and complete information.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • Milk Factory is not responsible for unauthorized use of your account. Notify us immediately if you suspect any unauthorized access.

3. Product Information and Pricing

Milk Factory strives to display accurate product information, including pricing and descriptions. However, we do not guarantee that all product details are error-free.

  • Prices are subject to change without notice.
  • Promotional offers and discounts may be limited by time or stock availability.

4. Order Acceptance and Cancellation

We reserve the right to accept or reject any order at our discretion.

  • Orders may be canceled if payment is incomplete or if fraudulent activity is detected.
  • If an order is canceled after payment, a full refund will be issued within 7 business days.

5. Payment Terms

All purchases must be made using approved payment methods available on the app.

  • Payment details are encrypted for security.
  • Users are responsible for any transaction fees imposed by their payment provider.

6. User Conduct

You agree to use the application for lawful purposes only. You shall not:

  • Use the app for any fraudulent activity.
  • Distribute or upload viruses or malicious software.
  • Use automated systems (bots) to access the application.

7. Limitation of Liability

Milk Factory, AZESA ENTERPRISES PRIVATE LIMITED, and its employees are not responsible for:

  • Losses or damages arising from using the application or products sold.
  • Errors or delays caused by third-party delivery services.
  • Any indirect or consequential damages, including loss of data or business.

8. Indemnification

You agree to indemnify and hold Milk Factory harmless from any claims, losses, liabilities, or expenses arising from your misuse of the application.

9. Intellectual Property

All content on the application, including logos, images, and text, is protected under intellectual property laws. Unauthorized use or reproduction is prohibited.

10. Governing Law

These terms are governed by the laws of Bijnor, Uttar Pradesh, India. Any disputes shall be resolved under the jurisdiction of Bijnor courts.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Continued use of the application constitutes acceptance of the updated terms.

Privacy Policy

1. Introduction

Milk Factory values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our application.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, and email.
  • Payment Information: Card details or other payment data processed securely through third-party providers.
  • Usage Data: Information about how you interact with the application, including IP address, device type, and browsing history.

3. How We Use Your Information

Your information may be used for the following purposes:

  • To process and deliver your orders.
  • To communicate with you about your account or orders.
  • To improve user experience and personalize content.
  • To send promotional offers, with your consent.

4. Data Security

Milk Factory implements security measures to protect your data, including encryption and secure servers. However, no transmission over the internet can be guaranteed as completely secure. Use the application at your own risk.

5. Sharing of Information

We do not sell or trade your personal information to third parties. We may share data with:

  • Service Providers: Delivery and payment processing companies.
  • Legal Authorities: As required by law or to protect our rights.

6. Cookies and Tracking Technologies

Milk Factory uses cookies to enhance user experience. Cookies help us analyze traffic, remember preferences, and provide customized experiences. You can disable cookies through your browser settings, but this may affect the app’s functionality.

7. Third-Party Links

The application may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

8. Children’s Privacy

Milk Factory does not knowingly collect data from children under 13. If a child has provided us with personal information, a parent or guardian can contact us to request its deletion.

9. Access and Control Over Your Information

You have the right to:

  • Request access to your personal data.
  • Correct or delete inaccurate information.
  • Withdraw consent for marketing communications.

10. Changes to Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on the application, and significant updates will be communicated directly to users where possible.

Return and Refund Policy

1. Return Eligibility

Returns are allowed for defective or damaged products within 24 hours of delivery. Dairy products are perishable, and returns for reasons other than defects or damages are not accepted.

2. Return Process

  • Contact customer service at admin@milkfactory.in within 24 hours.
  • Provide proof of damage or defect (photo or video).
  • Returns must be in original packaging.

3. Refund Process

  • Refunds are issued within 7 business days of return approval.
  • Refunds are credited to the original payment method within 7 business days.

Shipping Policy

1. Shipping Locations

Milk Factory ships products within select regions of India. Availability may vary based on location.

2. Processing Time

Orders are processed within 1-2 business days. Dairy products are delivered within 24-48 hours to maintain freshness.

3. Shipping Rates

Rates are calculated at checkout based on location and order size.

4. Delivery Time

  • Standard delivery: 1-3 business days.
  • Expedited delivery options may be available at an additional cost.

5. Delivery Responsibility

Milk Factory is not responsible for delays caused by courier services or events beyond its control.